How SMAC Became Carrier's Go-To Supplier for Reliable Production Equipment

Background

Carrier is the No.1 brand in the global air conditioning industry, known for its strict supplier selection process and high-quality standards. In 2016, Carrier planned to establish a new manufacturing facility in the Philippines and traveled to China to evaluate potential suppliers.

At the time, SMAC was still a relatively small company, competing against larger, more established manufacturers. However, with the expertise of our technical team and the dedication of our sales team, we successfully secured the contract to supply three key pieces of equipment for Carrier’s household air conditioner heat exchanger production:

FIN PRESS LINE

Hairpin Bender

Vertical coil expander

Now, nearly a decade later, these machines continue to operate with exceptional stability and performance. Moreover, with our advanced IoT capabilities, we efficiently resolve any after-sales service issues remotely, ensuring Carrier's production remains uninterrupted.

Challenges Solved

Overcoming Size Disadvantage to Win Carrier’s Trust

As a smaller company in 2016, SMAC had to prove its technical expertise and reliability to secure Carrier’s contract over larger competitors.
Ensuring Long-Term Stability of Equipment

Carrier needed equipment that could operate with minimal downtime while maintaining high production efficiency for nearly a decade.
Providing Efficient IoT-Based After-Sales Support

We implemented IoT technology to monitor machine performance remotely and resolve any issues quickly, minimizing production disruptions.

Results

Carrier’s Philippines Factory Continues to Rely on SMAC Equipment

The FIN PRESS LINE, Hairpin Bender, and Vertical Coil Expander installed in 2016 are still operating efficiently and reliably.

Enhanced Production Stability Through IoT Technology

Our IoT-based monitoring system ensures rapid remote troubleshooting and predictive maintenance, reducing downtime.

Strengthened Long-Term Partnership with Carrier

The success of this project has positioned SMAC as a trusted supplier for Carrier’s future expansion plans.

SMAC's Long-Term Partnership with Carrier in the Philippines

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Story

In 2016, Carrier, the world’s top air conditioning brand, was searching for the most reliable supplier to equip its new Philippines manufacturing plant. As part of their supplier evaluation, they visited China and reviewed multiple manufacturers, including SMAC.

Despite being a relatively small company at the time, SMAC demonstrated exceptional technical expertise and a customer-centric approach. We showcased the capabilities of our FIN PRESS LINE, Hairpin Bender, and Vertical Coil Expander, highlighting their efficiency, durability, and ease of maintenance.

After careful consideration, Carrier awarded SMAC the contract, trusting us to provide critical production equipment for their new factory. Since installation, these machines have been operating smoothly for almost 10 years, with consistent performance and minimal downtime.

What sets SMAC apart is our proactive after-sales service, particularly our IoT-based monitoring system. This technology allows us to detect and resolve potential equipment issues remotely, preventing costly production stoppages. By ensuring Carrier’s operations run seamlessly, SMAC has strengthened its long-term partnership with the industry leader.

This project proved that SMAC could compete at the highest level, and it opened doors for further collaboration with Carrier and other major air conditioning brands worldwide.

Customer Feedback

"SMAC’s equipment has exceeded our expectations in both durability and efficiency. Our FIN PRESS LINE, Hairpin Bender, and Vertical Expander have been running smoothly for nearly a decade, with minimal maintenance required. The IoT-based support system ensures quick troubleshooting and minimal downtime. SMAC is a highly reliable partner, and we look forward to future cooperation."

-- Carrier Engineer

SMAC Products Used

SMAC- High Accuracy H Type Fin Press ...

SMAC- High Speed C Type Fin Press Lin...

SMAC- High Class Auto Hairpin Bender ...

SMAC-Vertical Servo Coil Expander Exp...

SMAC-High Quality Horizontal Servo Co...

SMAC-Air Conditioning Fin Press Die

SMAC-10 CNC Tube Bender Machine for ...

SMAC- 40-50 CNC Tube Bender Machine F...

SMAC-Flexible Coil Tube Expander Mach...

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About Us

SMAC Intelligent Technology Co., Ltd.
Founded in September 2017 and located in Nantong Economic Development Zone, SMAC Intelligent Technology Co., Ltd. specializes in manufacturing equipment for the global heat exchange industry, including fin press lines, hairpin benders, expanding machines, straight tube cut-offs, return U benders, ring loading machines, and related robots and automation solutions.
Our facility spans 37,483 m², featuring a 21,000 m² workshop, a 4,000 m² constant temperature workshop, a 400 m² inspection center, a 400 m² research institute, and a 400 m² intelligent manufacturing control center. With Industry 4.0 and IoT technology at our core, we drive automation, improve efficiency, reduce labor costs, and promote energy-saving and sustainable manufacturing.