AFTER-SALES MANAGEMENT SYSTEM
Cloud-based after-sales service at your fingertips! Scan the code to enjoy fully visualized service, worry-free repair requests, efficient handling, and effective management!
Smart Repair with QR Code Scanning
◈ Each device is assigned a unique QR code upon production. Users can initiate after-sales work orders by scanning the code, completing the repair request in just 15 seconds.
◈ Automatically synchronizes device records for accurate fault location.
◈ Automatically synchronizes device records for accurate fault location.
Intelligent Dispatching for Precise Handling
◈ Managers can assess work orders in real-time through the backend, with AI recommending the most suitable after-sales personnel.
◈ Supports work order prioritization and service area dispatching, improving response efficiency by 60%.
◈ Supports work order prioritization and service area dispatching, improving response efficiency by 60%.
Full-Process Transparent Tracking
◈ Real-time updates on handling stages (order received/dispatch/in progress/completed).
◈ Dual verification through photo-location check-ins and electronic service reports.
◈ Synchronized progress on both client and management interfaces, increasing satisfaction by 45%.
◈ Dual verification through photo-location check-ins and electronic service reports.
◈ Synchronized progress on both client and management interfaces, increasing satisfaction by 45%.